Social Anxiety and Perfectionism at Work

January 14th, 2011

Hi there-

I’d like to share an article I wrote about social phobia and perfectionism. The client, Bob, is a composite of several of my clients (to protect identity). I hope you find the article helpful and please let me know if you have any questions.

Warmly,
Larina

*****************************************************************************************************************************************

How to Overcome Social Anxiety and Perfectionism at Work

By Dr. Larina Kase

One of my clients, business executive named Bob, had a hidden problem at work. He became nervous when he interacted with colleagues and performed various tasks. While he didn’t have an anxiety disorder, he frequently worried about his work performance.

Because Bob was grateful for his position, he was afraid of failure—he didn’t want to disappoint. Time management and self-esteem suffered because he frequently got caught up in details and ended up behind in his work.

Bob experienced social anxiety and the fear of public speaking, especially about giving presentations in front of his boss. While he spoke, his primary anxiety symptom was a racing heart. And he lacked assurance in his communication skills. Small talk and socializing made him uncomfortable.

How to Overcome Anxiety at Work

Do you experience fears like Bob’s that sap your confidence and hinder your career development?

Do you procrastinate, worry about being a leader or doing a great job, dread giving presentations, or have insomnia from time to time?

If you experience any of these types of concerns, I’ll share how Bob and I worked together…

First, I asked Bob, “What are you doing to ensure that you don’t fail?”

Sounds like a weird question, doesn’t it? But, you see, most people who worry end up doing things to make their fear more likely to happen! Such was the case with Bob.

Bob told me that he worked extremely hard—often until 9pm or later, and triple-checked his work to make sure that everything was just right. Sometimes he put things off if he didn’t feel he had sufficient time to do them extremely well. I told Bob that he was experiencing perfectionism, a common source of workplace distress and time management problems.

To cure his perfectionism, we had him do things less perfectly. I told him, “try to complete projects at only 90% instead of the 120% you’ve been doing.” He was wasting 30% effort for very low returns. When he purposefully worked faster and focused less on details, the quality of his work actually sky-rocketed. Nobody noticed the decrease in “perfect-ness” of his work, instead people noticed that he had more energy and accomplished more. He used the freed up time to be with family and go to the gym, which further helped him feel relaxed and happy.

Second, we focused on his fear of public speaking. In reality, Bob was a sociable and interesting man and a great speaker. Why was he uncomfortable? Bob held rigid rules about what was proper to discuss and when. He questioned whether his statements were appropriate. If he asked about a coworker’s holidays, he feared being too personal. If he discussed the weather, he thought it was too mundane. Of course, this continuous evaluation increased his discomfort.

The same process occurred when he gave presentations. He wondered what everyone was thinking, whether he was boring people, and if he was saying things just right.

I asked Bob to speak naturally without censoring his thoughts. I recommended that he focus on the significance of his message while presenting, not on the details of how he was delivering it. When he made these subtle changes, he came across very well.

Increase Your Confidence and Work Performance

If you experience worry at work like Bob did, rest assured, it does not necessarily mean that you have an anxiety disorder. (If your anxiety is severe, find excellent resources and treatment options at the Anxiety Disorders Association of America.)

There are things you can do to boost your confidence. Identify the thought patterns that keep the worries around and challenge those thoughts. (“How do I know it is true that I’m a ‘bad’ speaker?”). Do not avoid what makes you nervous—instead get as much experience as possible. If you’re afraid of failing, push yourself to try anyway. Remember, you do not need to let nerves control you, you can control them and find greater success and enjoyment in your work.

Build Self Confidence in Your Shy Child—The Best Thing You Can Do to Prevent Speaking Anxiety and Other Phobias

December 30th, 2010

As a parent you can help your child develop self motivation and confidence in themselves. When children are young, they learn habits that last a lifetime based on what is rewarding to them. As a parent, you can make a positive difference for your child and reduce his or her struggles later in school and life when demands become more challenging.

But it is never too late. If you are the parent of a teenager, apply this skill with them as well. Confidence is important at any age.

The key to motivating children to succeed is to recognize their effort and the process they put in to studying, athletics, and so on. Recognizing the results of children’s efforts is commonplace but it is risky because it can develop a shaky type of confidence.

If you only reward results (An A on a paper, winning the soccer game, producing a skillful drawing), kids think, “What if I don’t do great next time, will they still be proud of me?” This actually makes them more nervous than confident. It can contribute to perfectionism or the need to do things just right.

If anxiety runs in the family or your child appears to have signs of anxiety, you want to be especially careful not to focus too much on end results.

If, for example, your child’s teacher tells you that he doesn’t speak up in class, make an effort chart. Give an age-appropriate reward (sticker, etc.) for each time he speaks up. If he’s afraid of saying something wrong, give a double reward if he does, and help him to see that he can handle the risk of saying something wrong.

If your child stands by the side at a playground or a party, reward any effort to immerse herself in the situation. Maybe the first time she just moves in towards the group. Maybe be the third time she asks someone to play. Maybe by the fifth time she actually leads an activity or shares a story in front of a group.

Confident kids result when parents focus on and reward the process rather than the destination. Kids then think, “Hey, I can figure this out,” and underlying this thought is the feeling, “And even if I don’t, it’s okay.” This takes off the pressure to excel, freeing them to explore and play, and making success even more likely.

Conflict Management Skills

December 13th, 2010

One of the Most Difficult Ways to Speak in Public:
Assertively Addressing Conflict at Work

Do you work in a conflict-ridden work situation?

If so, you know that it is not only uncomfortable, but it affects the performance of those involved. Conflict in the workplace is inevitable. When you get a bunch of bright, driven, passionate people together, everyone is likely to hold fast to their ideas and want to defend them at all costs. Conflict ensues.

The important question is: how do you handle conflict?

In general, people are either conflict avoiders or conflict confronters.

Do you shy away from conflict?

Do you tend to give a conflict time to work itself out or figure that there’s nothing you can do about it?

Many people feel uncomfortable with conflict and stay away from it. If you respond to tense situations in these ways, you may actually exacerbate conflict.

On the other hand, another common mistake is to jump right in without the communication skills or conflict management strategies in place to best handle it.

Instead, try to confront clashes when they are small before they spiral out of control. This is the time when emotions are still relatively calm and you can easily put the fire out.

Proactively address the people involved and together brainstorm ways to solve the issue at hand. If you’re feeling nervous about doing this, do it anyway. Several great changes can result: your anxiety decreases, you build confidence and you diffuse the tension.

Do you have a natural tendency and ability to manage relationships and smooth out arguments? Women are especially prone to this response because they are socialized from a young age to create positive relationships with others. This tendency can lead to neglecting your own needs while focusing on others. It can, however, work to your advantage if you are assertive about your own needs.

Many people are great at handling conflict until it involves them.
You have no problem mediating and helping others to iron out their differences, but if the animosity is aimed at you, you’re ready to head for the hills.

The key is to trust your intuition about how to handle discord. Decrease defensiveness by using assertiveness skills, such as “I” language (“I feel..” rather than “you always…”).

Remember that your addressing the conflict shows the other person that you value the professional relationship and want to preserve it. Assertively make specific requests for change and let others know what is expected. Most importantly, don’t be afraid to try these strategies out to see what works in your situation.

You’ll probably find that you have a great conflict manager inside you.

The Top 3 Myths Public Speaking Anxiety Myths: Myth #3

December 2nd, 2010

Hi there.  Today I’d like to share the third most common myth about public speaking anxiety. If you missed the first myth you can read it here, and if you missed the second myth, read it here.

Myth #3: Anxiety will continue to increase over time

Many people fear that if they do not do something to control their distress, it will continue to spiral out of control forever or until something bad happens. This is not true.

When you’re agitated, the sympathetic part of your nervous system kicks in and you experience the adrenaline rush that leads to your heart racing, sweating, and trembling. This response will naturally decrease because the parasympathetic component of your nervous system will kick in and reduces the anxiety. This is called “habituation.” Your body and mind get used to the anxiety and it fades away.

Habituation or getting used to anxiety always occurs and makes the fear decrease over time. It is a biological response system. Your anxiety will decrease. Every living organism habituates. One of my colleagues from the University of Pennsylvania is fond of saying, “even sea slugs habituate.”

Sometimes when we are particularly nervous, it may take longer for habituation to occur. In general, the length of time for habituation is correlated with the severity of the fear. In other words, the more serious your anxiety is, the longer it will take for your nervous system to get used to it.

The Top 3 Myths Public Speaking Anxiety Myths: Myth #2

November 24th, 2010

Myth #2: You should practice and rehearse so much that you will know everything and not be anxious

Today I’d like to share another major myth related to the fear of public speaking. If you missed the first one you can read it here.

While it is true that you should practice any presentation so you are very comfortable not only with your material but also with talking about it, over-preparation can be too much of a good thing. You learn to attribute your speech success to practicing over and over and you may not think that you can speak will without such extensive rehearsal. This actually takes away from any confidence you have when you have to give spontaneous or last-minute talks.

One client, Maria, said that she practiced her speech about 100 times and it went very well until the question and answer phase. People asked her about things she was not ready for and all she could think was, “Oh no, I didn’t prepare for this!” In reality she knew her material very well but when it came to saying things that were not rehearsed, she panicked.

Another problem that comes from practicing too much is that you can sound like you practiced too much. When a talk is over practiced, it can become stiff and mechanical sounding. You may sound like you are reading off a teleprompter rather than speaking naturally.

Keep yourself from falling prey to these myths, get practice, and you will overcome your fear of public speaking and become a confident and compelling speaker.

I’ll share the third most common myth in my next post. Learn all 12 plus dozens more skills with my books The Confident Speaker and The Confident Leader.

The Top 3 Myths Public Speaking Anxiety Myths: Myth #1

November 17th, 2010

There are tons of myths and misconceptions about public speaking. Unfortunately these untruths serve to reinforce and increase speaking anxiety. I’d like to share with you here three of the twelve myths that my coauthor Harrison Monarth and I expose in our New York Times bestselling book The Confident Speaker.

Let’s start with the first myth today…

Myth #1: Anxiety worsens performance

It is very common to think that we performed worse because we were feeling anxious. In fact, this belief is a major cause and maintainer of anxiety. Overcome this belief and you are likely to overcome much of your nervousness.

With fear, it is very common to judge how the situation went based on how you felt.  Do you think this is an accurate way to assess the effectiveness or quality of the performance? If you said no, you are starting to understand how fear works! There are a number of reasons why it is not accurate to judge performance based on how we feel:

1.    Many of our feelings are not visible to others. People think that things are observable to others that truly are not.

2.    Our thinking is distorted when we worry. Since thinking becomes less logical and coherent during periods of high anxiety, many conclusions we make are not valid.

3.    We are our own worst critics. While we sit around dwelling on the one thing we forgot to say, our audience is actually excited about the four great points we did make.

I often have my clients with performance anxiety speak in front of others and ask the observers to rate the performances. Time and time again we find that high anxiety was not related to poor performance. Someone could be rated as a 9 on anxiety (with 10 being the highest anxiety) and a 9 on performance (with 10 being the best).

Raters almost always also rated visible anxiety as lower than the speakers rated their anxiety. A speaker would give himself an 8 and the observer would give him a 3. This reinforces the idea that how we feel is not the same as how we look.

Stay tuned for another myth in my next post…

Surviving a Presentation Disaster

November 3rd, 2010

When we worry about speaking in public, most of us worry that something will go wrong—very wrong. It probably won’t. But in case it does, I want you to be ready to handle it. I’ve survived through several presentation disasters—everything from audio/visual failures to completely forgetting what I was going to talk about. Here are some tips based on my experiences and those of my clients…

First, keep perspective when you’re in the moment. Many minor presentation problems turn into presentation horror stories because people make a mistake and then overreact to their mistake. They assume that the outcome will be disastrous or that they’ll never recover from the minor flub up, get all worked up, and then create disastrous presentation. Remember that minor mistakes are no big deal, they just show you’re human, and recovery from them shows poise and builds credibility.

Second, if a specific mistake was made, correct it. If you said 10 instead of 10,000, simply correct your mistake and moved on. If you don’t act phased by it, your audience won’t be phased either.

Third, only make a joke out of it if you have a good joke to make. Many times people try to joke but it’s coming from nervousness rather than humor and just makes them feel more awkward or uncomfortable. Some people are naturally good at coming up with funny things to say in the moment and if you’re not one of these people, skip the joke.

Fourth, regain face by giving another presentation as soon as possible. Show that you were having an off day that day and that you have courage to face the situation again. If you avoid giving presentations in the future, you will grow increasingly nervous. This is often how public speaking phobias develop.

Practice these tips and your presentation nightmare can turn out to be a good thing. Imagine that!

Avoid a presentation disaster by making sure that you don’t make any of the top 27 Speaking Mistakes.  http://www.endspeakinganxiety.com/speakingmistakes/

Struggle with Saying No? Here are 6 Reasons Why:

October 29th, 2010

Many of us struggle with saying no. You may or may not realize that you are a “yes person” or a people pleaser.

Here are some reasons why it may be difficult for you to speak up and say no:

1) Lack of personal assertiveness.

Saying no is an assertiveness skill and some people lack assertiveness and are passive or aggressive. Passive individuals have difficulty saying no and standing up for themselves. Aggressive individuals typically get a negative response when they stand up for themselves (since they’re aggressive) so they often avoid confrontation.

2) The perception that it is the nicer thing to do.
Many people believe that it is nicer to let someone down easy or tell a white lie than to tell them the truth. This subscribes to the “what you don’t know won’t hurt you.”

3) Perception that it is easier.
People feel that it’s easier and quicker to say “I’ll call you” then to go into a discussion about the reasons that someone they went out with isn’t right for them.

4) Fear of rejection.
Ironically people who don’t give the full story sometimes do not want to hear the full story themselves. They are afraid that the other person will reject them first or will tell them all the reasons that they are unattractive, unappealing, boring, unintelligent, etc. This is also the reason people try to make themselves more appealing or suitable than they may be (in job interviews, etc)

5) Fear of being rude or offensive.
Many people are concerned that they will offend someone or be seen as rude if they give someone the real story. The fear here is twofold, first, that they will make someone feel bad and second, that they will feel bad and think they are not a good person for making others feel bad.

6) Fear of negative consequences. Some people fear that if they tell the truth or say no, the other person will retaliate against them and create embarrassment, loss of social or professional esteem or other difficulties.

You Can Be Great at Networking, Even If You’re Shy

October 13th, 2010

I bet you’re a better networker than you think.

I believe that everything counts as networking. You’re probably already networking and you don’t even know it. In fact the informal networking opportunities are often even more fruitful.

What you need to do is to think of the situations where you are currently comfortable and be the same when you network. You don’t want to “turn on” a networking personality because it will come across as insincere, and it will make you self conscious because you are trying too hard.

The key to all confident communication is focusing on the other person. The more you’re focused on yourself, the more nervous and less connected you will be. When, however, you engage your curiosity, ask great questions, and genuinely consider how you can benefit the person who you’re speaking with (or their clients, colleagues, or customers), you feel better and come across better.

Research on overcoming fears and anxieties shows that it is best to take a step by step immersion process. You confront one situation that feels intimidating but manageable, gain a greater level of confidence that you can handle it, and then move on to the next level of intimidating networking situations. For example, maybe you begin by attending a low-priority networking event with a friend. You work your way up to attending a networking event by yourself of being the speaker at a networking event.

The trick, though, is not to move to slowly. You want to leverage the momentum that you gain by tackling the less-frightening situations to propel yourself into more challenging ones. Look for informal networking opportunities every day and put one networking event per week on your calendar. Chances are, within 2-3 months you will be much more comfortable and confident with networking.

How to Deal with Rude People: Confidently Managing the Remarks of Rude Strangers

September 30th, 2010

It never ceases to amaze me how some people feel that they are free to comment on your life—especially when they don’t even know you!

I’ve been walking down the street, deep in thought and hear men say, “Smile honey, it isn’t that bad.”

I’ve heard women give other moms unsolicited and often critical child-rearing advice.

I’ve heard people bully others while shopping or standing in a line.

I’ve heard drivers yell out the window at other drivers for no apparent reason.

Fortunately these things don’t happen too often but it’s good to know you can handle them when they do.

Here are some of my tips on how to confidently respond to rude strangers:

1)    Keep control by keeping your cool. Strangers who make rude remarks are trying to control you. They put you down to assert their power. Respond with a calm demeanor.

2)    Do not engage them in a conversation. You may choose to make one remark to show that they have not gained power over you such as (in response to being called a fat slob), “I’m happy with being a kind and respectful human being,” but do not make your comment a question or invite further comments.

3)    Do not engage in school yard retorts. Don’t spend time and mental energy with a great comeback, the individual does not deserve this investment of your resources. And don’t lower yourself with a return cruel comment. Best is to adopt an “I can’t be bothered with people like you attitude.”

4)    Speak in an authoritative tone and take up space. When we are intimidated, we tend to make ourselves and our voices small. Instead speak with your deepest voice, stand up tall, put your shoulders back, and if possible, look down to the individual.

5)    Walk away with your pride. If someone is inebriated or otherwise irrational, it is best not to say anything. Remind yourself of your value as a person so the comment doesn’t penetrate and damage your self-esteem, and get out of there.

6)    Report them if they’re working. If there is evidence to show that the person is on-the-clock, report them. They are representing their company and the company would want to know that they are tarnishing its reputation.

Have a rude stranger story? Or rude person in general story? Post it below.